IQ Connect
Acquire and retain customers with highly personalised offers and rewards
Stop losing customers to your competitors
Cost of customer acquisition is becoming too expensive
The competition for shoppers’ share of wallet is now more fierce than ever. Whether that’s competition with online channels, or with other retail destinations, it is now critical to know not only who is shopping in your stores, but also where else they are shopping.
With no need to deploy any new hardware, or perform complex integrations, IQ Connect lets you observe customers’ visit and shopping patterns, and to keep them coming back again and again.
IQ Connect is a mobile app-based loyalty solution that uses real-time location information to identify and engage your most valuable customers, delivering targeted and personalised messages at the right time, and at the right place.
Attract more customers – and faster
How IQ Connect works for you
Unlike traditional single channel loyalty solutions, IQ Connect empowers you with location-based (proximity) marketing to drive shoppers into your retail destination. Send highly personalised communications and content through multiple customer engagement channels – real-time push notifications, SMS, emails.
Get unprecedented levels of insight on your shopper’s habits and preferences, and engage your customers before, during and after their visit with personalised offers and rewards.
Powerful capabilities in one integrated solution
Slick Mobile App All-in-one geo-location powered loyalty app for customers tailored for your retail destination
Customer Relationship Management Obtain real time insight into customers preferences, behaviour and location
Multichannel Communications Interact with customers across multiple touchpoints – push notification, SMS and email
Segmentation Send personalised communications based on customer history, preferences and sentiment
Customer Loyalty Provide highly relevant offers and rewards to customers with earn and burn loyalty programmes
Convert passive shoppers to active customers
Discover the real business value of proximity marketing for shopping centres
The benefits of IQ Connect
Acquire and retain customers by providing highly relevant content
Build your relationships with your tenants and share insight
Collect valuable data on customer behaviour
Help your tenants increase sales and brand loyalty
Launch customer loyalty programs in days, not months
Learn how customers shop in competing destinations
IQ Connect leverages the full capabilities of Coniq’s Total Customer Engagement Platform
Why use our IQ platform
Rapid deployment
Launch customer loyalty programs in days, not months
Faster time to value
Improve operational efficiencies and time to market
User friendly capabilities
Add new tools and data on the fly yourself
Future proof platform
Integrate seamlessly into your existing IT ecosystem
Make faster, more accurate decisions
Use context to improve decision accuracy across the organisation
Omnichannel engagement
Connect data from across physical and online customer touchpoints
Keep data secure
Ensure consumer data privacy and regulatory compliance
Improve employee productivity
Automate manual customer engagement and data management processes
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