IQ Connect

Acquire and retain customers with highly personalised offers and rewards

Stop losing customers to your competitors

Cost of customer acquisition is becoming too expensive

The competition for shoppers’ share of wallet is now more fierce than ever. Whether that’s competition with online channels, or with other retail destinations, it is now critical to know not only who is shopping in your stores, but also where else they are shopping.

With no need to deploy any new hardware, or perform complex integrations, IQ Connect lets you observe customers’ visit and shopping patterns, and to keep them coming back again and again.

IQ Connect is a mobile app-based loyalty solution that uses real-time location information to identify and engage your most valuable customers, delivering targeted and personalised messages at the right time, and at the right place.

Attract more customers – and faster

How IQ Connect works for you

Unlike traditional single channel loyalty solutions, IQ Connect empowers you with location-based (proximity) marketing to drive shoppers into your retail destination. Send highly personalised communications and content through multiple customer engagement channels – real-time push notifications, SMS, emails.

Get unprecedented levels of insight on your shopper’s habits and preferences, and engage your customers before, during and after their visit with personalised offers and rewards.

Powerful capabilities in one integrated solution

Slick Mobile App All-in-one geo-location powered loyalty app for customers tailored for your retail destination

Customer Relationship Management Obtain real time insight into customers preferences, behaviour and location

Multichannel Communications Interact with customers across multiple touchpoints – push notification, SMS and email

Segmentation Send personalised communications based on customer history, preferences and sentiment

Customer Loyalty Provide highly relevant offers and rewards to customers with earn and burn loyalty programmes

Convert passive shoppers to active customers

Discover the real business value of proximity marketing for shopping centres

The benefits of IQ Connect

Acquire and retain customers by providing highly relevant content

Build your relationships with your tenants and share insight

Collect valuable data on customer behaviour

Help your tenants increase sales and brand loyalty

Launch customer loyalty programs in days, not months

Learn how customers shop in competing destinations

IQ Connect leverages the full capabilities of Coniq’s Total Customer Engagement Platform

Why use our IQ platform

Rapid deployment

Launch customer loyalty programs in days, not months

Faster time to value

Improve operational efficiencies and time to market

User friendly capabilities

Add new tools and data on the fly yourself

Future proof platform

Integrate seamlessly into your existing IT ecosystem

Make faster, more accurate decisions

Use context to improve decision accuracy across the organisation

Omnichannel engagement

Connect data from across physical and online customer touchpoints

Keep data secure

Ensure consumer data privacy and regulatory compliance

Improve employee productivity

Automate manual customer engagement and data management processes